(4.4 / 5)1307+ Ratings

HobbyTron Reviews

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Overall Rating

4.4

27 Reviews

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About HobbyTron

Hobbytron.com is an online retailer specializing in a wide range of toys and hobby supplies, particularly focusing on remote-control toys, drones, airsoft guns, and other related items. Here are some key points about the company:

Founding and Headquarters: Founded in 1999 (or 2004, depending on the source) and headquartered in Valencia, California (or Santa Clarita, California, according to another source).
Products and Services: Hobbytron offers a variety of products including remote-control cars, trucks, helicopters, airplanes, boats, drones, airsoft guns, and accessories. They also have a selection of toys and playsets from popular franchises like Marvel, Star Wars, and Transformers.
Customer Service: Hobbytron has received mixed reviews. Some customers have praised the company for its customer service, competitive prices, and quality products, while others have reported dissatisfaction with their purchases.
Financial Overview: The company has an annual revenue of $25 million and employs 7 people.
Mission: The mission of Hobbytron is to make children's dreams come true by providing them with fun and educational toys that foster creativity, confidence, and joy.

Overall, Hobbytron.com is a significant player in the toy and hobby supply market, known for its extensive product range and customer service. However, customer satisfaction can vary based on individual experiences.

HobbyTron Pros & Cons

Pros:

Vast Selection of Hobby Products: Hobbytron.com offers a wide range of hobby-related products, including remote-controlled cars, airsoft guns, drones, and more.
Competitive Pricing: Prices start as low as $9.95 and go up to $450, with frequent promotions and discounts available.
Reliable Customer Service: Despite some negative reviews, some customers have reported positive experiences with customer service, including prompt responses and replacements.
High-Quality Products: Many customers have praised the quality of the products, with some noting that items have been durable and functional.
Easy-to-Navigate Website: The website is described as easy to navigate, making it simple for customers to find and purchase items.
Flexible Returns and Exchanges: Hobbytron.com offers a 45-day return policy, allowing customers 30 days after receiving an item to request a return.
Frequent Promotions and Discounts: The site frequently offers discounts and promotions, including a 30% off storewide coupon code.

Cons:

Limited Loyalty Programs: Hobbytron.com has been criticized for lacking a robust loyalty program, which might deter repeat customers.
Restricted Payment Options: Some customers have noted that the payment options are limited, which could be a drawback for certain users.
Shipping Costs Vary: While free shipping is offered on orders over $100, shipping costs can vary, which might be a concern for some buyers.
Customer Service Issues: Many reviews highlight significant issues with customer service, including unresponsive support, long hold times, and difficulties in getting refunds or replacements.

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HobbyTron Customer Reviews (27)

0/5

Lara Hall

Verified Buyer

Dec 20, 2023

John Larsen

Verified Buyer

Dec 20, 2023

Alicia Pratt

Verified Buyer

Dec 20, 2023

James Schroeder

Verified Buyer

Dec 20, 2023

Florismart Mouet

Verified Buyer

Dec 19, 2023

Steven Davis

Verified Buyer

Dec 19, 2023

Anne Farber

Verified Buyer

Dec 19, 2023

Lois Pullum

Verified Buyer

Dec 18, 2023

Kate Shah

Verified Buyer

Dec 18, 2023

Linda Hebert

Verified Buyer

Dec 18, 2023

HobbyTron Customer’s Q&A

No question yet

HobbyTron Features and Benefits

Key Features and Benefits of Hobbytron.com:

Product Range:
- Variety of Toys: Hobbytron offers a wide range of toys including drones, cars, cartoon toys, and more.
Pricing:
- Affordable Prices: Prices start as low as $9.95 and go up to $450.
Discounts and Coupons:
- Discount Codes: Currently, there are 36 discount codes available, offering savings such as 30% off storewide.
- Free Shipping: Free shipping on orders over $75.
Return Policy:
- 45-Day Return Policy: Customers have 30 days after receiving an item to request a return.
- Return Process: Items returned without first requesting a return will not be accepted. Instructions for returning items are provided upon acceptance.
Customer Support:
- Customer Support: Customers can contact support via email for assistance with tracking orders, returns, and other issues.
Payment and Refunds:
- Secure Payment: Transactions are secure, and refunds are processed on the original payment method once returns are approved.
- Refund Process: The time for the bank or credit card company to process and post the refund can vary.
Order Tracking:
- Tracking Code: Customers receive a tracking code to monitor their order until delivery.
Privacy Policy:
- Personal Information: Hobbytron collects personal information for processing payments, shipping, and providing customer support. This information includes name, billing address, shipping address, payment information, email address, and phone number.
Customer Reviews:
- Customer Satisfaction: While some customers have reported positive experiences, others have expressed dissatisfaction. The site has a mixed rating of 2.3 stars from 96 reviews.

HobbyTron Pricing

Hobbytron.com offers a variety of remote control toys and gadgets with competitive pricing. Here are some key points:

RC Helicopters & Drones: Prices range from $9.95 for the Hover IR Helicopter to $69.95 for the Marvel Licensed Avengers Iron Man Sky Hero 2.4GHz 4.5CH RC Drone.
RC Cars & Trucks: Prices range from $12.95 for the Ford F-150 Raptor RC Truck to $159.95 for the Bugatti Chiron & Lamborghini Aventador Bundle.
Bundles: Prices range from $29.95 for the Frozen Heli Ball 3-Pack Bundle to $149.95 for the Star Wars Quadcopter Bundle.

For specific product details, you can visit the Hobbytron website and explore their collections for RC helicopters, drones, cars, and bundles.

About Hobbytron.com Payment Method?

Hobbytron.com accepts payments for purchases which are processed upon order placement. Customers are refunded on their original payment method once returns are approved. The process for refunds is straightforward, but it's noted that the time for the bank or credit card company to process and post the refund can vary. The website's payment policy ensures that transactions are secure and customer satisfaction is prioritized with a clear refund process.

HobbyTron FAQs

HobbyTron Alternatives

HobbyTron.com alternatives include:

Cratejoy - Offers a wide variety of subscription boxes for different hobbies and interests.
HobbyTron - Specializes in remote control toys, drones, and other hobby products.
Uncommon Goods - Features unique and creative products, including DIY kits and hobby supplies.
Etsy - A marketplace for handmade and vintage items, including hobby kits and supplies.
Amazon - Provides a vast selection of hobby kits, tools, and supplies for various interests.
Michaels - A popular craft store with a wide range of hobby supplies and DIY kits.
Joann - Offers a variety of craft and hobby supplies, including fabric, yarn, and DIY kits.
Hobby Lobby - A well-known craft store with a large selection of hobby supplies and kits.
Dick Blick - Specializes in art supplies, including materials for various hobbies and crafts.
Creativebug - An online platform offering video tutorials and classes for different hobbies and crafts.

These alternatives cater to various aspects of hobbies, from remote control toys to art supplies and creative projects.

About Hobbytron.com Prices and Cost?

Hobbytron.com offers a wide range of products with prices starting as low as $9.95 and going up to $450. They provide a variety of toys, including drones, cars, and cartoon toys. Customers can enjoy free shipping on orders over $75. Additionally, the store offers a 45-day limited warranty and allows 30 days for returns on purchases.

Hobbytron.com Return Policy?

Hobbytron.com offers a 45-day return policy, which allows customers 30 days after receiving an item to request a return. To initiate a return, customers can contact support at Hobbytron.com. Upon acceptance of the return, instructions on how and where to send the package will be provided. It's important to note that items returned without first requesting a return will not be accepted. As for the shipping policy, orders are processed within 48 business hours after purchase and shipped. If a rush order is purchased, processing occurs within 24 business hours. Customers receive a tracking code to follow their order until delivery. The site guarantees that customers will receive new, working products or have the option to return them for replacement. However, shipping costs are not refunded.

How can I purchase from Hobbytron.com?

To purchase from Hobbytron.com, simply visit the website and select the items desired. Add them to the cart and proceed to checkout. During checkout, provide shipping information and choose a payment method. After the purchase, the order will be processed within 48 business hours and shipped. For rush orders, processing occurs within 24 business hours. A tracking code will be provided to monitor the delivery until it reaches the specified address. For any assistance, customer support can be reached via the contact information provided on the site.

How can I track my order on Hobbytron.com?

To track an order on Hobbytron.com, customers will receive a tracking code a few days after placing their order. If the tracking information is not found, support at Hobbytron.com can be contacted via email to provide a unique link for order tracking. Orders are processed within 48 business hours and shipped, with rush orders processed within 24 business hours. The tracking code allows customers to monitor their package until it reaches the specified address.